FAQ


El Camino Products

How many Country and Small Step options are there?

There are 240 Country Step options for your El Camino. We didn’t think that having only Steps of the independent countries was specific enough. For example, a United Kingdom Step would be way too broad for a trip just around England or just around Scotland. Also, when creating the Country Step collection, we really wanted to avoid getting political in any way! Our extensive range of Steps is there to provide you with as many options as possible that will allow you to make your El Camino more personal and meaningful.

As for our Small Steps, this collection is always growing. These are any places around the world that aren't countries, such as cities, states, or landmarks. Small Steps are created from your ideas! If there’s a Small Step that you’d like to have introduced, please let us know and if there’s enough demand for it – it will be added!

What Country Steps are available?

Below is a list of your 240 Country Steps. Big world, eh? So many places to tick off the list!

Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, England, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, North Korea, Northern Ireland, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paracel Islands, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Republic of Ireland, Republic of Macedonia, Republic of Moldova, Reunion Island, Romania, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Scotland, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Spratly Islands, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Tibet, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States of America, Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Vietnam, Wales, Wallis and Futuna Islands, West Bank, Western Sahara, Yemen, Zambia, Zimbabwe.

Which countries belong to each Region Step?

There are no rules! The choice is completely up to you! If you’ve been to Turkey and can’t decide whether to choose the Asia or Europe Region Step – choose your favourite colour, the one you don’t have yet, or both! The decision is all yours.

What’s engraved on the glass Region Steps?

Each Region Step is engraved with the EC logo. We love the colours so thought that it’d be cool for the Regions to be represented by the colour of the Step, rather than any writing. Have the colours do the talking!

Are all the interesting facts found on the Country and Small Step’s product page true?

That’s for you to find out. You won't know until you’ve been there. So keep on travelling!

How do I know what size El Camino bracelet to get?

It’s all personal preference how you wear your El Camino, some people like the loose look and others prefer it to be snug, some people will have 15 Steps and some will have 3.

Here’s how to ensure you get the perfect fit:

Singles:
1/ Wrap a piece of string snugly around the broadest part of your wrist.
2/ Measure the piece of string to determine your wrist size.
3/ We suggest a Single El Camino that is 2-3cm bigger than your wrist size.

For Example: Tim's wrist size is 19cm, so he'd choose a bracelet that is 21cm or 22cm depending if he wanted a snug or loose fit.

Doubles:
1/ Wrap a piece of string snugly around the broadest part of your wrist.
2/ Measure the piece of string to determine your wrist size.
3/ Multiply wrist size by two.
4/ We suggest a Double El Camino that is 3-6cm bigger than your doubled wrist size.

For Example: Sarah's wrist size is 16cm and her doubled wrist size is 32cm. She'd choose an 18cm/19cm Single and a 36cm/38cm Double, depending if she wanted a snug or loose fit.

Bracelets are measured from the very tip of the clasp to the very end of loop.

Remember your El Camino will become a little tighter as you start to add more Steps, please keep that in mind when choosing the right size! If you need any help, please feel free to get in touch – we’d be more than happy to help you determine the perfect fit.

How many Steps can I fit on my El Camino?

The amount of Steps you can put on your El Camino all depends on its length and how you like to wear your bracelets.

For Singles, we say 12-16 Steps with spacers and for Doubles we say 16-24 Steps with spacers - these numbers allow for movement and show some of the bracelet. Some people wear their El Camino with more Steps though, so it all comes down to personal preference.

If you like the stacked look, you could always split your Steps between one, two, or even three El Camino bracelets. This is always a good option too if you can’t decide which colour to choose or want to divide your travels up in meaningful way – for example, solo travels on one and family on the other!

What do the El Camino Spacers represent?

Nothing specific! They can act as fillers on the bracelet, which creates a different look. They just help to add a little extra character! Remember, we include one free spacer with each Country, Small and Custom Step.

What can I have written on a Custom Step?

Anything within the character limit! You can have up to 32 characters made on your Custom Steps – any characters found on the standard keyboard! Unfortunately, we’re unable to have symbols or pictures made on the Steps. Please go to the Custom Steps section of our website, where you will find more information and ideas for customising your personal Steps.

What happens when my El Camino bracelet is full?

Keep on going, keep on travelling, and carry on collecting… Start a new El Camino to represent your continued journey. You can continue to wear your full El Camino in addition to your new one. Or leave your full El Camino somewhere safe, maybe somewhere on display so you can be reminded of your amazing travel experiences. As you travel around the world, your El Camino bracelets will become full of stories.

How do I know if my El Camino is a genuine El Camino product?

El Camino products are only available from this website. If you purchased it from anywhere else, it’s not a genuine El Camino!

El Camino products are of the highest quality, from our tightly knotted extremely durable bracelets to the surgical grade stainless steel we use for the Steps and clasps.

What materials are El Camino products made with, are they durable?

- El Camino Bracelet Band – Top secret, extremely strong El Camino Cord!
- El Camino Country Steps and Clasps – Surgical Stainless Steel (316L).
- El Camino Region Steps – Glass.
- El Camino Coconut Spacers – Coconut.

We use only the best materials and our products are made to be extremely durable, designed to withstand all the wears and tears we encounter on our travels.

What is the best way to care for my El Camino products?

It depends how you want them to look!

If you want to keep them in their mint condition there are extra measures you can take.

Individually…
Cleaning your stainless steel clasp and Steps is easy, just use warm water and very well diluted, mild soap with a cloth to remove any dirt or grease.

Stainless Steel can scratch, so avoid subjecting it to situations where it could get scratched.

El Camino bracelets are strong but not indestructible! You should avoid placing unreasonable amounts of stress on it or letting it come into contact with sharp or abrasive objects. Also, any non El Camino accessories on your El Camino Bracelet may cause damage and will void your warranty.

Getting your bracelet wet is perfectly fine, it's extremely durable. However, we'd recommend against regular contact with soaps, shampoos or chemicals, such as chlorine, as this could cause your El Camino products to age more quickly than they otherwise would. Having said this, some people never take theirs off and are loving the way it looks. It all depends on whether you'd like to preserve the original appearance of your El Camino for as long as possible, if this is the case, we'd suggest not getting it wet. Some like the worn look though!

Can I get my El Camino and Steps wet?

Getting your bracelet and Steps wet is perfectly fine, they’re extremely durable. However, we'd recommend against regular contact with soaps, shampoos or chemicals, such as chlorine, as this could cause your El Camino products to age more quickly than they otherwise would. Having said this, some people never take theirs off and are loving the way it looks. It all depends on whether you'd like to preserve the original appearance of your El Camino for as long as possible, if this is the case, we'd suggest not getting it wet. Some like the worn look though!

Website

Why join El Camino’s mailing list?

You will be the first to know of any El Camino news! This could include promotions, give-a-ways, contests, or new products that we are adding to our El Camino line. Also, you’ll get to learn more about El Camino and what we’re all about!

How do I join El Camino’s mailing list?

Easy! Just type your email address in the box at the bottom right of your screen, then click "OK"!

The El Camino product I want is out of stock… What do I do?

Our stock is updated at least once a week, so please continue to check back! You could also go to your desired product’s individual page and click to sign up to be notified for when it’s back in stock. This can’t be done on the Package page. For example, if you’d like to know when we’re back in stock of 19cm Forest Green El Caminos, please head to the Single Forest Green product page and select 19.

Shipping

How much does shipping and handling cost?

Shipping in the UK is free for all orders over £50. Worldwide shipping is free for all orders over £99.

For all other purchases:
United Kingdom - £1.99
Anywhere else in the world - £4.99

How does El Camino’s delivery service work?

You provide us with your full mailing address and we ship your El Camino products directly to you! UK Standard Delivery aim is 2-4 business days after dispatch and 5-9 business days after dispatch for international orders. All international orders and only UK orders over £70 require a signature upon arrival, international orders can be tracked online.

If you need a quicker delivery time, would like to have your order tracked, or have any other questions or concerns please contact us at sales@elcaminobracelets.com.

Does El Camino ship worldwide?

Yes, definitely! You provide us with a full address and we will get your El Camino products to you anywhere in the world.

International Shipping’s free for all orders over £99, if your order’s less than £99, shipping’s only £4.99.

I don’t live in the UK, how long will it take for my order to get to me?

International delivery aim is 5-9 business days after dispatch*.

Orders placed before 17:00 are dispatched the next working day. Keep in mind, we are in the same time zone as London, England. (GMT)

*If your order contains a Custom Step, it will be dispatched on the date shown on the Custom Step product page, the day the order was placed.

If you need a quicker delivery time, would like to have your order tracked, or have any other questions or concerns please contact us at sales@elcaminobracelets.com.

When will my order be dispatched?

If you place your order* on a business day before 17:00, your order will be dispatched the next business day.

For example, if you place an order on Monday at 16:00 it will be dispatched on Tuesday.

However, if you place your order on Monday at 18:00 it will be dispatched on Wednesday.

*If your order contains a Custom Step, it will be dispatched on the date shown on the Custom Step product page when you placed your order.

Remember: We are in the same time zone as London, England (GMT).

Can I track my order?

All international orders are tracked through Royal Mail, requiring a signature upon arrival. If your order is tracked, a tracking link will be included in an email notifying you when your order has been dispatched. International delivery aim is 5-9 business days after dispatch.

For international orders:
Use www.royalmail.com to track your order. Once it has arrived in your country, you can use your country’s Postal Service website to track your order.

If you need a quicker delivery time, would like to have your order tracked, or have any other questions or concerns please contact us at sales@elcaminobracelets.com.

Do I need to sign for my order upon delivery?

All international orders and only UK orders that total over £70 require a signature upon arrival.

I ordered a Custom Step, where is my order?

Custom Steps are made in batches every 1-2 weeks. The dispatch date of your Custom Step is displayed on the product page the day you place your order. Please feel free to get in touch at sales@elcaminobracelets.com, if you have any further questions about your Custom Step.

Payment

What forms of payment does El Camino accept?

El Camino accepts all popular credit/debit cards and PayPal.

What happens after I have completed my El Camino order?

You will immediately receive an email confirming that your order has been placed. Once your order is prepared, we will send you another e-mail notifying you that it has been dispatched.

If the order is placed before 17:00 on a business day, it will be dispatched the next business day. Keep in mind, we are in the same time zone as London, England (GMT).

UK delivery aim is 2-4 business days and 5-9 business days for international orders.

Returns and Warranty

What is El Camino’s refund policy?

Please check out our full Refund and Warranty Policy.

What if my El Camino product arrived damaged?

We’re sorry to hear this! Please contact us immediately explaining the situation and we’ll get it sorted!

What warranty is offered on El Camino products?

All goods are covered by a 6 month warranty, subject to Terms and Conditions. Please see Terms and Conditions page.